Wednesday, September 20, 2006

SFSS Hires Catalyst Creative to Survey SFU Students re: Undergraduate Health Plan

Undergraduate students of Simon Fraser University are some of the last remaining university students in Canada not to have a student health plan. Starting in 2005, SFU graduate students obtained a health and dental plan following a student referendum, through Gallivan and Associates. And so, this past summer the Simon Fraser Student Society formed an "Undergrad Health Plan Negotiating Committee" to look into the possibility of obtaining a health plan for undergraduate students.

Interestingly enough, however, the Executive Committee of the SFSS just today approved a motion assigning to Catalyst Creative, Inc. the task of conducting a survey of SFU undergraduate students relating to a possible health plan. [Note: See update below for correction.]

Now Catalyst Creative is an interesting firm. Their Vice-President (also known as the "Strategic Director") is none other than Michael Gardiner, who also works (or at least was recently employed) as Organiser of the Canadian Federation of Students-BC. This article (PDF, p. 8), published by CCEC Credit Union, indicates that Catalyst Creative was founded in 2005 by just two individuals: Michael Gardiner and David Launainen.

Catalyst Creative's website does not indicate that they have any expertise conducting surveys or soliciting opinion. Their services (according to their webstie) are Merchandising, Print Media, Broadcast Media, Publicity and Earned Media, Events, Training, Positioning, Identity, Packaging, Web Technologies, e-Collateral, and Print Collateral. Their list of clients is interesting, however, as it includes the National Student Health Network (NSHN), owned and operated by the Canadian Federation of Students-Services. And, indeed, CIRA records show that the Administrative Contact for the NSHN is none other than Michael Gardiner.

SFSS records also indicate that the Catalyst Creative staffer responsible for conducting the survey is the same Mr. Gardiner. External Relations Officer Margo Dunnet's August work report states:
"The Undergrad Health Plan Negotiating Committee met with Michael Gardiner from Catalyst Creative to discuss what should be included in the survey to undergraduates. We mapped out the questions and he will get back to us with the format in early Sept. I talked to Ron Heath, Office of the Registrar, and he agreed to supply us with the e-mail addresses we need to administer the survey."
SFSS executives may wish to consider a historical perspective in this matter. In an article written in 1996 entitled "SFSS, This is Your Life," Peak writer Patrick Kolby wrote:

After the summer hiatus, Forum members decided to begin steps to hold a referendum on SFSS membership in CFS. The move was sparked by problems with the CFS' handling of SFU's health care plan broker, and an apparent conflict of interest between the plan's organizer, Joey Hansen, and the CFS. Hansen held positions both on the SFSS and on the CFS. Although not a concern of most students, the SFSS dissatisfaction with the CFS grew as they were blamed for the problems of the health plan. Adding to the push to leave the CFS was the creation of a new student organization, the Canadian Alliance of Student Associations. This new option has made the move possible for SFU out of the CFS and into CASA more likely than ever. How the implementation of the CFS-backed health care plan in May affects the proposed referendum is anyone's guess. It is also anyone's guess whether or not the plan will actually be implemented by May, if the past is any indication. In their final act of 1995, Forum voted to decide to consider one of the many options to increase efficiency after the $25,000 Ernst & Young accounting report was tabled. Good work.

Another article in 1997, entitled "Students axe health plan," provide a short summary of what happened to our previous health plan:
Although Simon Fraser students decided to remain in the Canadian Federation of Students in last week's referendum, they axed the federation's health plan.
....
The plan, implemented in January of this year, was the target of attack from a number of extremely vocal groups on campus. Aspects under fire included the inability of students with only basic provincial health care to opt-out, as well as concerns that the CFS was receiving a large commission from student fees.
....
Respresentatives of the federation deny allegations that it is profiting from the National Student Health Network.
"It's a break-even operation," said Michael Gardiner, provincial chair of the Federation. "The only reason the CFS operates the health plan is so that individual student associations don't get ripped off by local brokers. The National Student Health Network has brought prices down for everyone. Because of this, students across the country get their health care cheaper."
(The aforementioned Margo Dunnet is a member of the Executive Commitee of the Canadian Federation of Students - British Columbia.)
..............
UPDATE (2006-09-23): I have been informed that the Executive Committee of the SFSS merely received a report from the Undergrad Health Plan Negotiating Committee regarding the retention of Catalyst Creative; it did not actually pass any motion. The Undergrad Health Plan Negotiating Committee was struck by the Board of Directors on July 27, with a mandate to spend up to $6000 on a contractor to create a survey for the undergraduate health plan.

Labels: ,

17 Comments:

Anonymous Eric Blair said...

So, let's get this straight:

Michael Gardner is a NHSN executive of some sort (which is what the CIRA document implies).

He is also a partner in an organization which lists NHSN as a client (which presumably means money is changing hands).

*If* this is true, what we all have here is a the clearest case yet of corruption at CFS. This is conflict-of-interest law suit territory. Both Gardiner and whoever authorized or even knew about the tendering of a contract to Gardiner's company could be guilty of failing to properly exercize their fiduciary duties. At the very least, Amanda Aziz and co need to come clean about what they knew about this contract and whether they intend to punish or fire those responsible.

It's pretty funny considering how righteously they've been nailing the Millennium Foudation on contracting: http://action.web.ca/home/cfs/en_alerts.shtml?x=91587&AA_EX_Session=fd22aa6def0d06f0940fc83d0fcc4d16

Speaking of which, does CFS and its subsidiaries (NHSN, CUTS, etc) actually *have* policies on contracting? Do they tender at all? Do they list their contracts anywhere? Maybe this isn't the only case of conflict of interest out there...

Titus, you're a genius.

1:35 AM  
Anonymous Eric Blair said...

Sorry, that link I posted didn't work. Url was too long. But go to CFS's media page and look for the press release posted 15 sept.

1:37 AM  
Blogger Titus said...

Just to be clear:
Michael Gardiner is not an "NHSN executive," per se. As the Administrative Contact for the NHSN website, he is their webmaster, on a contract with Catalyst Creative. However, he is not directly employed by the NHSN.

1:42 AM  
Anonymous Eric Blair said...

Fair enough. Still - how did his company get the contracts at SFSS and CFS? Competitive bids? Or no?

Is he related by any chance to the Gardiner presently on the CFS Board?

3:01 AM  
Anonymous Anonymous said...

what about studentphones.com? how did that deal happen? who are they? how much does cfs receive from that deal?

3:04 AM  
Anonymous Anonymous said...

Catalyst Creative lists one of their services as web design. If they are the web designers for the NSHN, then it wouldn't be completely unusual for some one from Catalyst Creative to be listed as the admin contact on the CIRA record for the site.

There might be some weird things going on with this situation, but let's not read scandal into every little detail guys...

9:47 AM  
Anonymous Anonymous said...

I personally think it's kind of hard to *not* read scandal into this.

Come on, the VP of Catalyst Creative is a former (?) employee of the CFS. The CFS has a health-plan broker, NSHN. Catalyst Creative did the website for NSHN. The SFSS is looking into an undergraduate health plan. NSHN has health plans. The SFSS needs to have direction from the membership to pursue a health plan. The SFSS has hired Catalyst Creative to survey students as to whether or not they want a health plan. Catalyst Creative is intricately tied to the CFS and NSHN.

Just add to that the fun of the current grad health plan crisis.

11:24 AM  
Anonymous Anonymous said...

I couldn't agree more - the whole situation stinks. Thank god someone is finally taking the opportunity to expose this crap.

And trust me, you're only scratching the surface so far. If anyone could ever put together definitive proof on any of the suspicions surrounding possible fee referendum fraud, I'm sure the RCMP might even be interested... (Hypothetically speaking of course, for any CFS lawyers that might be reading this.)

12:04 PM  
Anonymous Anonymous said...

...hypothetically speaking, which fee referendum are we talking about here?

6:11 PM  
Anonymous Anonymous said...

Puh-lease - name me one CFS fee referendum in the last 15 years that hasn't been accompanied by great amounts of controversy and at least a few allegations of wrong doing. At some point people have to realize this isn't simply silly student politics we're talking about - it involves millions of dollars! And eventually, where there's smoke...

10:20 PM  
Anonymous Anonymous said...

the problem with student politics has always been a lack of institutional memory. that's why staff purges are so ominous.

12:47 AM  
Anonymous Eric Blair said...

Allegedly, this site is read by fedheads as well as nonfedheads

So, to any CFS types out there: do you know if contracts to Gardiner were competitively tendered?

Does CFS and its affiliates have policies regarding tendering?

And while we're at it: why doesn't CFS make its financials - including its contracts - public?

I'm betting the answers are: no, no and "because CFS is technically bankrupt and would have gone under years ago except for profits from the health network (a stealth tax on students) and from the Travel CUTS spigot that has now been turned off".

I'm also betting they are too gutless to admit any of this.

7:43 AM  
Anonymous Anonymous said...

i don't know about contract tendering policy specifics, but i believe there are such internal policies if the contract is over a certain amount of money. why would it surprise you that this organization won a contract? they probably know more about the subject matter than any other consulting or creative firm. as for why contracts are not published, i think that is a silly question. like most corporations, i would suspect the board of directors of the organization deals with contracts, not all the general members. that is a fairly standard business practice for any non-profit. and i have never heard of any group - not greenpeace, not the BC Liberals, not the Fraser Institute publishing publicly its contract for internal things like a photocopier, building lease or consulting firm fees. that's what you elect people to take care of. anyways, i don't know who eric blair is and maybe you have more information than i, but i was surprised to hear the assertion the cfs is in anything but very healthy financial shape. anyone who has ever attended a budget committee meeting will see the organization has lots of revenue from membership fees, and has lots saved in the bank for a rainy day. it's not a poor organization by any stretch.

3:25 PM  
Anonymous Eric Blair said...

Interesting answer, anonymous. You say CFS has lots of money and is solvent. Could be, but I seem to remember a time not so long ago that it owed close to $1M to Travel CUTS. I have trouble believing it has repaid this sum.

Of course, if CFS actually published its financials, this wouldn't just be my word against yours.

You might "believe" that there is policy to cover contracting, but I'm not so sure - I think Titus posted all the CFS policies awhile back and I'm not sure there was one on contracting. I could be wrong, but again, surely if there was one, someone would be able to find it on-line, no? But as with budgets, it seems to be secrecy all the way.

It's interesting though, that you think that publishing contracts isn't appropriate. That's *exactly* what the various Liberal scandals have been about. Governments now publish every single contract award - including the XEROX contracts you dismiss so lightly. If student organizations are going to criticize governments for lack of transparency, they should at least be able to walk the walk.

3:58 PM  
Anonymous Anonymous said...

where does the government publish xerox contracts?

5:41 PM  
Blogger Titus said...

Click here:
http://www.pwgsc.gc.ca/recgen/pdf/prof05.pdf#search=xerox
Or, if that doesn't work:
http://tinyurl.com/l56bc

Government of Canada records indicate that $244,275 were spent under a contract with Xerox Canada Ltd. in FY 2005 by the Department of Indian Affairs and Northern Development.

The records don't disclose the details of the actual contract, but they do disclose the amount money that actually changed hands.

Also, the Government of British Columbia has a service called "BC Bid" that allows people to check up on all the contracts that it is making:
http://www.bcbid.gov.bc.ca

Now I'm not saying that the CFS ought to have anything quite as complex as what the government has. I'm simply pointing out that concerns over contracts and conflicts of interest are hardly unimportant.

5:58 PM  
Anonymous Anonymous said...

Michael Gardiner will be speaking at a Communication Student Union workshop on Wednesday, November 8th from 3:30 to 5:30pm.

9:25 AM  

Post a Comment

Links to this post:

Create a Link

<< Home